Brooklyn Public Library

  • Part Time Passport Acceptance Agent

    Posted Date 1 month ago(3/20/2018 12:25 PM)
    Job ID
    2017-1546
    # of Openings
    2
    Category
    Hourly Opportunities
    Location Name
    Passport Services Central
  • Overview

    Brooklyn Public Library is seeking a part-time Passport Acceptance Agent to work in the Passport Offices located at the Central Library & Kings Highway branch. These offices are designated by the State Department to accept and pre-process passport applications. Agents are responsible for the review and intake of documents, forms and identification related to completing passport applications.

    Responsibilities

    • Review and process passport applications.  This includes:
      • Verifying forms, documents, identification and other required information
      • Taking passport photos
      • Accepting payment associated with State Department and processing fees
    • Answer questions associated with the passport application process (in person and via the telephone)
    • Greet & assist  patrons upon entering the passport office
    • Other duties as assigned

    Qualifications

    • High School Diploma or equivalent and at least 1 year of complex administrative work
    • Outstanding internal and external customer service skills
    • Excellent attention to detail and the ability to multi-task in a fast paced environment
    • Ability to work well under pressyure
    • Excellent organizational skills
    • Sound judgement and decision making skills
    • Must be a self-starter with a strong work ethic
    • Flexibility to work on different shifts including Saturdays and Sundays
    • Fluency in another language a plus

    In addition to the requirements listed above, applicants for this position must also meet the requirements outlined by the State Department:

    • At least 18 years old.
    • A U.S. citizen or U.S. national.
    • Approved by the Department of State.
    • Not presently on parole or probation related to any Federal, State or local convictions.
    • Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude.
    • Free of any Federal, State, or local felony convictions.
    • Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust).
    • Uphold legal responsibilities as an Acceptance Agent, i.e., verifying that the passport applicant who personally appears and the identification and citizenship evidence presented are one-in-the-same; that the applicant took the oath and signed the application.
    • Not participate in any relationship with another source nor delivering another service that could be perceived as a conflict-of-interest.

    Hours for this position are 19 hours/week.  The salary for this position is $15.00 per hour.  Shifts vary based on location.

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