Brooklyn Public Library

Part-Time Passport Acceptance Agent

Posted Date 1 month ago(10/29/2021 4:49 PM)
Job ID
2019-2002
# of Openings
5
Category
Hourly Opportunities
Location Name
Security Administration

Overview

Brooklyn Public Library is seeking a part-time Passport Acceptance Agent to work in the Passport Office located at the Kings-Highway branch. The Passport office is designated by the State Department to accept and pre-process passport applications. Agents are responsible for the review and intake of documents, forms and identification related to completing passport applications.

Responsibilities

  • Review and process passport applications this includes:
    • Verifying forms, documents, identification and other required information
    • Taking passport photos
    • Accepting payment associated with State Department and processing fees
  • Answer questions associated with the passport application process (in person and via the telephone)
  • Greet & assist patrons upon entering passport office
  • Other duties as assigned

Qualifications

  • High School Diploma or equivalent and at least 1 year of complex administrative work
  • Outstanding internal & external customer service
  • Excellent attention to detail and the ability to multi-task in a fast paced environment
  • Ability to work well under pressure
  • Excellent organizational skills
  • Sound judgement and decision making skills
  • Must be a self-starter with a strong work ethic
  • Flexibility to work on different shifts including Saturdays and Sundays
  • Fluency in another language a plus

In addition to the requirements listed above, applicants for this position must also meet the requirements outlined by the State Department:

  • At least 18 years old
  • A U.S. citizen or U.S. national
  • Approved by the Department of State
  • Not presently on parole or probation related to any Federal, State or local convictions
  • Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude
  • Free of any Federal, State, or local felony convictions
  • Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
  • Uphold legal responsibilities as an Acceptance Agent, i.e., verifying that the passport applicant who personally appears and the identification and citizenship evidence presented are one-in-the-same; that the applicant took the oath and signed the application
  • Not participate in any relationship with another source nor delivering another service that could be perceived as a conflict-of-interest

 

Hours for this position are up to 19 hours per week. The salary for this position is $17.00 per hour.  The shifts we are looking to fill are:

Central Library: Tuesday (12 pm-5:30pm)/ Wednesday (12-5:30pm)/ Thursday (12-5:30pm)

Kings Highway Library: Sundays (9 am-3:30pm)

 

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