Brooklyn Public Library (BPL) is one of the nation’s largest library systems and among New York City’s most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provide nearly 60,000 free programs a year with writers, thinkers, artists, and educators—from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the joy of a good book.

The Circulation Manager - Brooklyn Heights branch, working collaboratively with the Assistant Branch Manager is responsible for the day-to-day operations of a designated branch. The Circulation Manager serves as a liaison between the branch staff, BPL departments and administrators to provide quality library services to the entire community. The Circulation Manager will also evaluate, supervise and train staff as assigned.

• Work collaboratively with the Assistant Branch Manager; joint supervision of branch staff, volunteers, and activities
• Provide staff training, supervision, and evaluation
• Work with Banch Manager, Assistant Branch Manager, TTS & HR to resolve staffing concerns including progressive discipline issues
• Resolve or refer customer complaints to appropriate supervisors/departments
• Report potentially unsafe conditions and submit Incident Reports
• Develop and maintain branch budgets
• Coordinate staff schedules and assignments
• Approve staff time sheets; Monitors time and leave balances
• Assist with collections maintenance and circulation desk duties
• Interpret and communicates BPL policy to branch staff
• Provide excellent customer service
• Participate in system-wide committee work, projects and initiatives; Attends community functions
• Other duties as assigned

• High school diploma or equivalent required
• A minimum of 2-3 years related clerical experience
• Knowledge of Microsoft Office, internet applications and Sierra
• Ability to coordinate, organize and prioritize work efficiently
• Familiarity with BPL policies & procedures
• Excellent interpersonal & communication skills (oral & written)
• Demonstrated customer service experience
• Ability to train, supervise and motivate staff
• Experience working in a diverse environment
• Demonstrated problem solving and decision-making skills
• Model proper team behavior in all areas; help establish a positive team climate
• Required to work evenings and weekends

The hiring salary for this position is $43,728. This position is in the bargaining unit.