Brooklyn Public Library (BPL) is one of the nation’s largest library systems and among New York City’s most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provide nearly 60,000 free programs a year with writers, thinkers, artists, and educators—from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the joy of a good book.
In addition to providing individualized and/or small group assistance to residents in need of digital literacy and technology support, the Lead Digital Navigators assist in the training and onboarding of new Community Tech Corps members as well as light administrative duties. In addition, Lead Digital Navigators will be responsible for small group presentations on basic digital literacy skills, operating our hotline, and making sure our sessions are properly documented.
More about BPL’s Neighborhood Tech Help program: NTH offers free, easy-to-access tech support for residents in the East New York, Brownsville, Flatbush, East Flatbush, Coney Island and Brighton Beach neighborhoods to become more comfortable using their devices, connecting to the internet, setting up online appointments, and otherwise improving their computer skills. Each session will help resolve a tech problem and direct residents to additional resources. The program answers questions about online safety, accessing social services, staying in touch with friends and family over the internet, completing daily tasks with digital tools, navigating virtual healthcare systems, and finding affordable devices or internet access.
This is a grant-funded, part-time position with a salary range of $28-30 per hour, maximum 19 hours per week. The grant is funded through 2026.
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